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Troubleshooting

A listing does not sync

Check the card, connection and marketplace requirements before retrying.

Read the current status

Open the listing and find the latest marketplace status or error. Keep that message available while checking the steps below.

Check the inventory item

Confirm:

  • available quantity is greater than zero;
  • card and variation are correct;
  • condition and language are supported;
  • selling price is present;
  • required images are present;
  • the product has the marketplace match it needs.

CardTrader and Cardmarket require a catalog match. eBay listings require an image and may reject prices below its minimum.

Check the connection

Open Settings → Connections:

  • reconnect an expired account;
  • check the intended marketplace or store;
  • review eBay business policies;
  • open the Cardmarket extension for waiting browser actions;
  • confirm CardTrader, Shopify or WooCommerce credentials are active.

Retry safely

Correct the cause first, then retry once. Repeated retries without a change usually produce the same error and make the history harder to read.

Marketplace-specific checks

eBay

Check merchant location, payment, shipping and return policies. Confirm the card has an image.

Cardmarket

Open the Cardmarket page requested by the extension. Check product matching and remember that graded cards are not published through this flow.

CardTrader

Check the blueprint match and API token.

Shopify or WooCommerce

Check the store connection, inventory tracking and product settings.

If the error remains, contact support with the exact message and listing details.

Still stuck? Open TCG STATS and contact support from the sidebar.

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