Start with the message shown in TCG STATS. Most problems come from missing card information, a disconnected marketplace or a marketplace rule that needs attention.
Check these first
- Confirm that you are working in the correct TCG STATS location.
- Open Settings → Connections and check the marketplace.
- Open the inventory item and verify product, variation, condition and quantity.
- Open the listing and read its latest status message.
- Retry only after correcting the cause.
Choose the problem
- A listing does not sync
- Inventory quantity looks wrong
- A marketplace is disconnected
- A scanned card matched the wrong product
Information to collect for support
When you still need help, include:
- TCG STATS location name;
- marketplace;
- inventory or listing name;
- marketplace order or listing number;
- exact error message;
- what you expected to happen;
- what you already tried.
Do not send passwords, API tokens or consumer secrets.