# Manage orders

Review new sales, pick the correct cards and add shipment details.

> Documentation index: https://tcgstats.com/docs/llms.txt

## Open a new order

1. Open **Orders**.
2. Filter for new or unprocessed orders.
3. Select an order.
4. Compare the order with the marketplace order number.

## Pick the cards

Use the location shown for each order line. Confirm:

- card name and set;
- collector number and variation;
- condition and language;
- ordered quantity.

Keep the picked cards together with the order number until packing is complete.

## Pack the order

Use protection that fits the card value and shipping method. For example:

- sleeve and rigid protection;
- team bag or sealed inner packaging;
- padded envelope or box;
- extra protection for graded cards or larger orders.

## Add tracking

When tracking is available:

1. enter the tracking number;
2. choose or confirm the carrier;
3. save the shipment;
4. check that the marketplace receives the update.

## If an order cannot be completed

Do not mark it shipped. Check:

- whether the physical card is missing;
- whether the condition differs;
- whether another sale used the stock;
- whether the marketplace allows cancellation or a buyer message.

Correct the inventory after resolving the order so the same stock problem does not repeat.

Source: https://tcgstats.com/docs/orders/manage-orders